Getting to a medical appointment is a routine problem that becomes a serious one when driving is no longer an option. For many older adults and their families, transportation is the single practical barrier between a scheduled appointment and a missed one.
What this service is
We provide chauffeured transport to and from appointments: hospitals, specialist clinics, day surgery, dialysis, physiotherapy and routine visits. The chauffeur assists at the door, helps with entry to the building and is there for the return. This is assisted transportation, not medical transport. We are not an ambulance service and we do not provide medical care or supervision during the journey.
Why families arrange it
- Adult children cannot always take a weekday morning off work.
- Hospital parking is expensive, distant and stressful.
- Public transit is impractical after a procedure.
- Discharge times move, and taxi availability at a hospital door is unreliable.
Waiting and return trips
Appointments run late almost as a rule. We can wait for the duration rather than requiring a second booking, which for a two-hour clinic visit is usually the better arrangement. For day procedures where a patient must be released to a responsible adult, tell us at the time of booking so we can plan the return properly.
Mobility and accessibility, stated plainly
Our chauffeurs assist with walking to and from the vehicle, with doors and with folding mobility aids such as walkers and collapsible wheelchairs. Our vehicles are not wheelchair-accessible, so a passenger who cannot transfer into a standard seat needs a specialised accessible service. Tell us the mobility requirements when you book and we will tell you honestly whether we are the right fit.
Consistency matters
For recurring appointments, the same chauffeur and the same routine reduces anxiety considerably, particularly for passengers with memory difficulties. We arrange that wherever the schedule allows.
Arranging appointment transport
See our visits service for seniors and families. Bookings are frequently made by an adult child or a care coordinator, and we are glad to deal with whoever is organising.
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